Troubleshoot onboarding error

Resolve device onboarding errors that prevent devices from being successfully added to the system.

The device onboarding error can occur for various reasons.

Procedure

Step 1

In the left pane, click Security Devices.

Step 2

Click the appropriate device type tab and select the device running into this error. In some cases, you will see the error description on the right. Take the necessary actions mentioned in the description.

Or

Step 3

Remove the device instance from Security Cloud Control and try onboarding the device again.

The device onboarding error is resolved and the device can be successfully onboarded to the system.