Troubleshoot login failures after migration

This reference provides troubleshooting information for login failures that occur after migrating to the new authentication system. These issues typically involve incorrect credentials, account mismatches, or outdated bookmarks.

Login fails with incorrect username or password

If you try to log in to Security Cloud Control and you know you are using the correct username and password and your login is failing, or you try the "forgot password" option and cannot recover a viable password, you may have tried to log in without creating a new Cisco Security Cloud Sign On account. You need to sign up for a new Cisco Security Cloud Sign On Account.

Login to dashboard succeeds but cannot launch Security Cloud Control

You may have created a Cisco Security Cloud Sign On account with a different username than your Security Cloud Control tenant. Contact the Cisco Technical Assistance Center (TAC) to standardize your user information between Security Cloud Control and Cisco Secure Sign-On.

Login fails using a saved bookmark

You may be attempting to log in using an old bookmark you saved in your browser. The bookmark could be pointing to https://cdo.onelogin.com.

Log in to https://sign-on.security.cisco.com.

  • If you have created your new secure sign-on account, click the Security Cloud Control tile on the dashboard that corresponds to the region in which your tenant was created:

    • Security Cloud Control APJ

    • Security Cloud Control Australia

    • Security Cloud Control EU

    • Security Cloud Control India

    • Security Cloud Control US

  • Update your bookmark to point to https://sign-on.security.cisco.com.